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Trusted IT Manager

Continuous Management

From implementation to stability and continuous development: Your technical partner to ensure the continuity of your business with high efficiency and security.

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Core Service Scope

We offer an integrated package of services to ensure the smooth and secure operation of your technical infrastructure.

🖥️Management and Operation

Daily management and operation of systems (Onsite & Remote) to ensure optimal performance.

📡Continuous Monitoring

Round-the-clock monitoring of infrastructure and information systems to detect issues before they occur.

🛡️Cyber Security

Cyber security management and implementation of protection policies to safeguard your data from threats.

📊Reports and Reviews

Monthly performance reports and periodic strategic reviews to provide clear vision and future plans.

🔄Maintenance and Updates

Periodic updates and preventive maintenance to reduce failures and ensure systems operate efficiently.

🎧Direct Technical Support

Rapid response and direct technical support (Remote or Onsite) to resolve any emergency issues.

Direct Benefits to Your Business

Our service is designed to deliver real, tangible value that contributes to the success of your business.

📈

Continuity and Stability

Ensuring the continuity of your technical operations without sudden interruption.


📉

Reduced Failures

Reducing faults through preventive monitoring and periodic maintenance.


⚡️

Rapid Response

Quick resolution of issues through a specialized and ready technical support team.


🔍

Clarity of Vision

Full understanding of your systems' performance through clear and periodic reports.


🔒

Continuous Protection

Ongoing security from cyber threats and assurance of policy compliance.


Operational Steps

We follow a structured methodology to ensure a smooth transition and effective operation of your technical environment.

1

Onboarding & Handover

Receiving systems and the technical environment from the implementation phase and adjusting them for continuous operation.

2

Continuous Monitoring

24/7 monitoring of performance and security to ensure stability.

3

Preventive Maintenance & Updates

Performing preventive maintenance and regular system updates.

4

Incident Response & Support

Rapid response to any failures or issues (remote or on-site).

5

Monthly Reporting

Issuing monthly performance reports including performance indicators and risks.

6

Quarterly Strategic Review

Periodic review with the client to discuss results and future development plans.

Terms and Controls

We believe in complete transparency, and these are the controls that govern our service.

  • Included: Continuous management and operation of the infrastructure, systems, and applications *after* their implementation.
  • Excluded: The service does not include the development of new systems or the execution of additional projects (this requires a separate agreement with ETiT).
  • External Specialists: If specialized experts are needed (e.g., Security Audits, Cloud Experts), a separate quotation detailing their fees will be provided.
  • Additional Work: Any work outside the scope of continuous operation (e.g., expansion or new development projects) will be presented as a separate price quote.
  • Licenses and Cloud Services: Software licenses or cloud service costs are paid directly by the client to the vendor or through ETiT with a separate offer.
  • ETiT is not obligated to cover any costs that have not been approved in writing by the client.
  • ETiT reserves the right to suspend the provision of service in case of non-payment of associated additional costs or licenses.